Privacy policy

Last updated: November 24, 2025

City Market by La Ciudad (“City Market”, “we”, “us”, or “our”) operates this online store and website, including all related information, content, features, tools, products, and services, to provide you with a seamless and curated shopping experience (the “Services”). Our platform is powered by Shopify, which supports our ability to deliver these Services efficiently and securely.

This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, interact with our digital platforms, make a purchase, or otherwise communicate with us. It applies to all users of our Services, regardless of geographic location.

If there is any inconsistency between this Privacy Policy and our Terms of Service, this Privacy Policy will govern matters relating to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By accessing or using any part of the Services, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this Privacy Policy, please discontinue use of the Services immediately.

1. PERSONAL INFORMATION WE COLLECT OR PROCESS

When we use the term “personal information”, we refer to information that identifies, relates to, describes, or can reasonably be linked directly or indirectly to you or another identifiable individual. Personal information does not include data that has been anonymized or de-identified in such a way that it can no longer reasonably be used to identify you.

The categories of personal information we may collect or process depend on the Services you use, your location, your device, and the applicable laws governing your jurisdiction.

We may collect or process the following categories of personal information, including reasonable inferences drawn from such information:

• Contact Details

Such as your name, billing address, shipping address, home or mobile telephone number, and email address.

• Financial Information

Including credit or debit card details, financial account numbers, payment method, transaction confirmations, and other billing information required to process purchases or refunds.
(Note: All sensitive payment data is processed via secure third-party payment providers and is not stored by us.)

• Account Information

Includes your username, password, login credentials, account settings, saved preferences, security questions, and authentication details.

• Transaction Information

Including the products you view, add to cart, save to wish lists, purchase, return, exchange, or cancel, along with transaction dates, order history, and related activity.

• Communications & Content

Information you include when you contact us for example, customer service inquiries, complaints, feedback, or other correspondence.

• Device Information

Such as your device type, browser type, operating system, IP address, network identifiers, and related technical details.

• Usage Information

Including details about how you interact with the Services pages or products viewed, browsing patterns, time spent on pages, clicks, navigation paths, and other analytical data collected through cookies, tags, beacons, and similar technologies.

2. PERSONAL INFORMATION SOURCES

We may collect personal information from various sources, including:

• Directly from You

When you create an account, browse the website, make a purchase, submit forms, communicate with customer support, or engage with any part of the Services.

• Automatically from Your Device

When you use our website or digital platforms, we automatically collect information through:

  • Cookies
  • Browser tracking tools
  • Log files
  • Analytics technologies

• From Service Providers

We receive information from third-party vendors who help us operate the Services, including:

  • Payment processors
  • Logistics and shipping partners
  • Cloud storage providers
  • Customer service platforms
  • Fraud prevention and analytics tools

• From Partners or Other Third Parties

Such as advertising networks, social media integrations, affiliated brands, or business partners who interact with our Services.

3. HOW WE USE YOUR PERSONAL INFORMATION

Depending on how you interact with us or the specific Services you use, we may use your personal information for the following purposes:

1. To Provide, Personalize & Improve the Services

We use your information to:

  • Process payments
  • Fulfill and deliver orders
  • Save your preferences
  • Recommend products
  • Send order updates and account notifications
  • Manage returns, refunds, and exchanges
  • Facilitate account creation and management
  • Support user reviews and feedback submissions
  • Improve website performance and shopping experience

This may include generating insights and inferences to personalize your experience.

2. Marketing & Advertising

We may use your information to:

  • Send marketing emails, promotions, and newsletters
  • Deliver advertising based on your browsing activity
  • Show targeted ads on our site or through third-party platforms
  • Notify you of offers, updates, and new products

You may opt out of marketing communications at any time.

3. Security & Fraud Prevention

We use your personal information to:

  • Authenticate users
  • Prevent unauthorized account access
  • Detect and investigate fraudulent transactions
  • Monitor suspicious activity
  • Maintain platform and payment security
  • Protect public safety and the integrity of our Services

You are responsible for maintaining the confidentiality of your account credentials.

4. Communication & Customer Support

We use personal information to:

  • Respond to inquiries
  • Resolve complaints
  • Provide customer care
  • Maintain our relationship with you

5. Legal & Compliance Obligations

We may process your information to:

  • Comply with applicable laws and regulations
  • Respond to lawful requests, subpoenas, or government inquiries
  • Assist in litigation, investigations, or dispute resolution
  • Enforce our Terms of Service or other policies



3. HOW WE DISCLOSE PERSONAL INFORMATION

We may disclose your personal information to third parties under the following circumstances, consistent with this Privacy Policy:

• Shopify

Since City Market by La Ciudad is powered by Shopify, they collect and process personal information to support and improve the Services. Shopify may store, transfer, or process data in countries other than your own, as permitted by applicable law.

• Vendors & Service Providers

We may share information with trusted third parties that perform services on our behalf such as:

  • IT and system hosting
  • Cloud storage
  • Payment processing
  • Data analytics
  • Customer service
  • Order fulfillment and shipping
  • Marketing and advertising support

These providers are contractually required to protect the confidentiality and security of personal information and may only use it for the purposes for which it was provided.

4. How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes, consistent with this Privacy Policy and applicable law. Such disclosures may include:

• Shopify

Because City Market by La Ciudad is powered by Shopify, your personal information may be shared with Shopify for the purpose of enabling and supporting the Services. Shopify processes your information as a service provider and may store or process data in countries outside your jurisdiction. You can learn more about how Shopify processes personal information in Shopify’s Privacy Policy.



• Service Providers and Vendors

We may share your personal information with trusted third-party vendors who perform services on our behalf, such as:

  • Payment processing
  • Order fulfillment and shipping
  • Fraud detection and prevention
  • IT and network security
  • Cloud storage and hosting
  • Customer support platforms
  • Data analytics
  • Marketing and advertising services

These service providers are obligated to protect your personal information and may only use it as instructed by us.

• Business Partners and Third Parties

We may share personal information with other partners or third parties where necessary to provide specific features, offers, or promotions, or when you intentionally interact with them.

• Compliance with Law

We may disclose your personal information where required to comply with:

  • Applicable laws and regulations
  • Court orders or legal processes
  • Valid requests from law enforcement or government authorities

We may also disclose information if necessary to protect our rights, safety, property, users, or the public.

• Business Transfers

If we undergo a merger, acquisition, restructuring, or asset sale, your personal information may be transferred as part of that transaction, subject to the same privacy protections.

• With Your Consent

We may share information with other parties when you expressly authorize us to do so.

  • Your Rights and Choices

Depending on where you live and the applicable laws governing your personal data, you may have certain rights and choices regarding the personal information we collect, use, and disclose. These rights may include:

• Access to Personal Information

You may request access to the personal information we hold about you, including details about how it is used and shared.

• Correction or Update

You may request that we correct, update, or complete your personal information if it is inaccurate or incomplete.

• Deletion

You may ask us to delete your personal information, subject to certain exceptions. For example, we may retain information where required to comply with legal obligations, resolve disputes, or maintain security.

• Object or Restrict Processing

You may request that we restrict or stop certain uses of your personal information, including withdrawing consent where processing is based on consent.

• Opt-Out of Marketing Communications


You may opt out of marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.


Please note: unsubscribing from marketing messages does not affect transactional communications related to your orders.

• Portability

Where legally required, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.

• Withdrawal of Consent

If our processing of your personal information is based on your consent, you may withdraw your consent at any time. Withdrawal does not affect processing already performed before the withdrawal.

To exercise any of these rights, please contact us through the contact details provided at the end of this Privacy Policy. We may need to verify your identity before completing your request.

5. Cookies and Tracking Technologies

We use cookies, web beacons, tags, pixels, and similar technologies to enhance your browsing experience, understand how you use our Services, and deliver relevant ads and content. These technologies allow us to:

  • Remember your preferences
  • Keep items in your shopping cart
  • Understand usage patterns
  • Improve site functionality
  • Measure marketing effectiveness
  • Display targeted advertisements

You may control or disable cookies through your browser settings. Please note that blocking cookies may impact the functionality of the Services and your shopping experience.

6. Data Security

We implement administrative, technical, and physical safeguards designed to protect your personal information against unauthorized access, loss, misuse, alteration, or destruction. These measures may include:

  • Encrypted payment processing
  • Secure server environments
  • Access controls and authentication procedures
  • Regular system monitoring
  • Firewalls and intrusion detection
  • Employee confidentiality obligations

While we take reasonable steps to safeguard your data, no system can be guaranteed to be 100% secure. You are responsible for maintaining the confidentiality of your account credentials.

7. Data Retention

We retain personal information for as long as necessary to:

  • Provide the Services
  • Fulfill your transactions
  • Comply with legal, tax, accounting, or reporting obligations
  • Resolve disputes
  • Enforce our policies

When personal information is no longer required, we will take reasonable steps to delete, anonymize, or securely store it in accordance with applicable law.

8. International Data Transfers

Because City Market by La Ciudad is powered by Shopify and may use other third-party service providers located outside your country, your personal information may be transferred to, stored in, or processed in countries with different data protection laws than your own.

Where required by law, we take steps to ensure that such transfers include appropriate safeguards and are performed in accordance with applicable data protection regulations.

9. Children’s Privacy

The Services are not intended for use by children under the age of 18 (or the applicable age in your jurisdiction). We do not knowingly collect personal information from children. If we learn that personal data has been collected from a child without appropriate consent, we will take steps to delete the information promptly.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect operational changes, legal requirements, or updates to the Services.


When we make changes, we will update the “Last updated” date at the top of this page.
Your continued use of the Services after any changes constitutes acceptance of the updated Privacy Policy.

11. Contact Us

If you have questions about this Privacy Policy, your personal information, or how your data is processed, you may contact us at:

Email:info@citymarketng.com
Business Address: La Ciudad Mall, KM 12, Lekki Epe-Expressway, Ikota, Lekki, Lagos State.
Business Phone Number: 0704 700 8055