Terms of service

OVERVIEW

Welcome to City Market by La Ciudad (“City Market”, “we”, “us”, or “our”).
We operate this online store and website including all related information, content, features, tools, products, and services to provide you (“the customer”) with a seamless, curated shopping experience (collectively, the “Services”).

Our platform is powered by Shopify, which enables us to host, manage, and deliver the Services to you securely and efficiently.

These Terms of Service, together with any additional policies referenced or linked herein (collectively, the “Terms”), outline your rights, obligations, and responsibilities when using our Services.

Please read these Terms carefully, as they contain important information about your legal rights, including disclaimers of warranties, limitations of liability, and obligations regarding your use of our website and Services.

By visiting, interacting with, or using any part of our Services, you acknowledge that you have read and agree to be bound by these Terms of Service and our Privacy Policy (www.citymarketng.com).
If you do not agree to these Terms or the Privacy Policy, you must discontinue use of the Services.

SECTION 1- ACCESS AND ACCOUNT

By agreeing to these Terms, you represent and warrant that:

You are at least the age of majority in your state or province of residence; and
You have given consent for any minor dependents using devices you own, purchase, or manage to access the Services under your supervision.

To use the Services including browsing our store or purchasing products you may be required to provide certain personal details such as your name, email address, billing information, payment details, and shipping address.

You represent that:

All information you provide is accurate, current, and complete
You have full authority and rights to provide this information
You will promptly update your information to keep it accurate and current

Account Security

You are solely responsible for:

Maintaining the confidentiality and security of your account login credentials
Restricting access to your device(s)
All activities that occur under your account

You must not:

Transfer, sell, assign, or license your account to any third party
Share your login credentials with anyone
Allow unauthorized users to access your account

We reserve the right to suspend or terminate your account if we believe you have violated these Terms or engaged in fraudulent, abusive, or unlawful activities.

SECTION 2- OUR PRODUCTS

We make every reasonable effort to ensure that the information, images, descriptions, and representations of our products and services displayed on our online store are accurate and up-to-date. However, please note that:

Colors, textures, and product appearance may vary based on your device type, screen resolution, lighting settings, and configuration.
We do not guarantee that your device will display product colors or details with complete accuracy.
We do not warrant that the quality, appearance, or performance of any product purchased will meet your personal expectations, or precisely match the images or descriptions provided on the website.

All product descriptions, specifications, pricing, and availability are subject to change at any time without notice, at our sole discretion. We reserve the right to:

Modify or discontinue any product at any time
Limit quantities of any product or service
Restrict sales to any person, household, geographical region, or jurisdiction on a case-by-case basis

We also reserve the right to refuse any order that appears to be placed with the intent for commercial resale or other unauthorized purposes.

SECTION 3- ORDERS

When you place an order with us, you are making a legal offer to purchase the items in your cart. City Market by La Ciudad reserves the right, at its sole discretion, to accept or decline your order for any reason.

Your order will only be deemed accepted once:

Your payment has been received and successfully processed; and
We send you an order confirmation acknowledging acceptance of your purchase.

We encourage customers to review their order details carefully before submission. Due to rapid order processing, we may be unable to accommodate cancellation or modification requests once an order has been accepted.

If we are unable to accept your order, or if we make a change to or cancel your order (for example, due to stock unavailability, technical issues, or verification concerns), we will make reasonable efforts to notify you using the email address, billing address, and/or phone number you provided at the time of order placement.

All purchases are subject to our Refund & Return Policy (www.citymarketng.com), which governs returns, exchanges, and eligibility requirements.

You represent and warrant that all products purchased from our store are for your personal or household use only, and not for commercial resale, distribution, or export without explicit authorization.

SECTION 4- PRICES AND BILLING

All prices, discounts, and promotional offers displayed on our website are subject to change at any time without prior notice. The price charged for any product or service will be the price in effect at the time your order is placed and will be clearly stated in your order confirmation email.

Unless expressly indicated otherwise, listed prices do not include:

Taxes
Shipping or delivery fees
Handling charges
Customs duties
Import or clearance fees

Prices offered on our website may differ from prices offered in physical retail locations or in stores operated by third parties. From time to time, we may run promotional offers or discounts that apply solely to online purchases. These promotions may have their own separate terms and conditions.

Where a conflict exists between the promotional terms and these Terms of Service, the promotional terms shall prevail.

By making a purchase, you agree to provide current, complete, and accurate billing and account information, including your:

Email address
Payment details
Billing address
Credit/debit card numbers and expiration dates

You agree to promptly update such information to ensure we can complete your transactions and contact you regarding your orders.

You further represent and warrant that:

The payment information you provide is true, correct, and complete;
You are legally authorized to use the payment method provided;
All charges incurred by you will be honored by your payment provider; and
You will pay all charges incurred by you at the prices listed at the time of purchase, including applicable taxes, shipping, and handling fees.

SECTION 5- SHIPPING AND DELIVERY

Shipping and delivery timelines provided on the website or communicated during checkout are estimates only and are not guaranteed.

We are not liable for delays caused by:

Third-party shipping carriers
Customs agencies
Government restrictions
Weather conditions
Traffic or transportation issues
Strikes, protests, or civil disturbances
Any other circumstances beyond our reasonable control

Once products are handed over to the designated carrier, title and risk of loss transfer to you, the customer.

You are responsible for ensuring the delivery address provided is complete and accurate. Orders shipped to an incorrect address due to customer error are not eligible for compensation.

For full delivery details, please review our Shipping Policy (www.citymarketng.com).

SECTION 6- INTELLECTUAL PROPERTY

All content, features, and materials available through the Services including but not limited to:

Trademarks and service marks
Logos and brand elements
Text, fonts, icons, and layout
Images, graphics, and photographs
Product descriptions, reviews, and listings
Videos and audio files
Website design, structure, and arrangement are the exclusive property of City Market by La Ciudad, its affiliates, or its licensors, and are protected by applicable copyright, trademark, patent, and other intellectual property laws.

You are granted a limited, non-exclusive, non-transferable license to use the Services solely for your personal, non-commercial use.

You may not, without our prior written permission:

Copy, reproduce, or duplicate any content
Modify or create derivative works
Distribute, transmit, or publish content
Display or perform publicly
Download or store content (except as needed for personal, non-commercial use)
Use automated tools to extract data (e.g., scraping, crawling)

No part of these Terms shall be interpreted as granting you any right, title, or interest in any intellectual property owned by City Market by La Ciudad, Shopify, or any third party.

Trademarks

All names, logos, product titles, service names, designs, and slogans belonging to City Market by La Ciudad are trademarks or registered trademarks of our business.
You may not use these trademarks without our prior written consent.

Shopify’s trademarks, designs, and branding elements belong to Shopify Inc., and may not be used without authorization.

All other trademarks appearing on the Services belong to their respective owners.

Unauthorized use of any part of the Services may violate intellectual property laws and may result in civil or criminal penalties.

SECTION 7- OPTIONAL TOOLS

You may be provided with access to tools, features, or functionalities offered by third-party providers as part of the Services. We do not monitor, control, or influence these tools in any way.

You acknowledge and agree that:

These tools are provided “as is” and “as available”
We make no warranties, representations, or conditions of any kind regarding these tools
We do not endorse or guarantee their performance, accuracy, or reliability
We have no liability related to your use of such optional third-party tools

Your use of any optional third-party tools made available on the website is entirely at your own risk and discretion. You are responsible for ensuring that you understand and agree to the terms and conditions provided by the third-party provider(s) before using such tools.

We may, in the future, introduce new features, resources, or tools as part of the Services. Any such new features or tools will also be considered part of the Services and will be subject to these Terms of Service.

SECTION 8- THIRD-PARTY LINKS

The Services may contain links, integrations, embedded content, or features that direct you to websites or digital services operated by third parties. These third-party sites are not controlled or endorsed by us.

We are not responsible for examining, evaluating, or guaranteeing:

The accuracy, reliability, or legitimacy of third-party content
Any products, services, or information offered by third-party websites
Any security or privacy practices of third-party providers

If you choose to access third-party websites or engage with third-party content, you do so entirely at your own risk.

We are not liable for:

Any harm, loss, or damage associated with third-party products, services, or content
Any purchases or transactions you make through third-party sites

We strongly encourage you to review the third-party provider’s terms, privacy policies, and practices before engaging in any transaction.

All complaints, claims, concerns, or inquiries relating to third-party products or services should be directed to the relevant third party.

SECTION 9- RELATIONSHIP WITH SHOPIFY

NOTE TO MERCHANT: This section accurately reflects Shopify’s relationship with your store and should not be removed or modified.

Our platform is powered by Shopify, which enables us to provide the Services to you. However, all sales, transactions, and purchases made through our platform are made directly with City Market by La Ciudad, not Shopify.

By using the Services, you acknowledge and agree that Shopify:

Is not responsible for any product you purchase
Is not responsible for any injury, damage, or loss arising from your transactions with us
Has no involvement in the fulfillment, delivery, or quality of the products and services sold on our store

You expressly release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases, interactions, and transactions with City Market by La Ciudad.

SECTION 10 -PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy (www.citymarketng.com), which explains how we collect, use, store, and disclose your personal data.
Certain personal information may also be processed by Shopify under Shopify’s Privacy Policy (https://privacy.shopify.com/en).

By using the Services, you acknowledge that you have read and understood both our Privacy Policy and Shopify’s Privacy Policy.

Because our store is hosted by Shopify:

Shopify collects and processes information about your visit, device, and interactions with our website
Shopify may store or process your information in countries outside your region
Information submitted through the Services may be transmitted to Shopify and to other third-party service providers

For full details on how your personal information is handled and protected, please refer to our Privacy Policy (www.citymarketng.com).

SECTION 11- FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other materials (collectively, “Feedback”), you grant City Market by La Ciudad a perpetual, irrevocable, worldwide, transferable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, distribute, translate, create derivative works from, and display such Feedback in any medium for any purpose, including commercial and promotional uses.

This license continues even if you stop using the Services.

You represent and warrant that:

You own or have the rights to provide the Feedback;
No third-party rights are violated by your submission;
You have disclosed any compensation or incentives received in connection with your Feedback;
Your Feedback complies with all applicable laws and these Terms.

We are under no obligation to:

Maintain Feedback in confidence
Provide any compensation for Feedback
Respond to any Feedback

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine, in our sole discretion, to be unlawful, abusive, defamatory, libelous, obscene, offensive, threatening, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.

You agree that your Feedback will not:

Violate any third-party intellectual property, privacy, personality, or proprietary rights
Contain libelous, defamatory, offensive, or unlawful content
Include malware, viruses, scripts, or code that may disrupt or damage the Services
Mislead others through false email addresses, impersonation, or deceptive behavior

You remain solely responsible for the accuracy, legality, and content of any Feedback you submit.
We assume no liability and take no responsibility for any Feedback posted by you or any third party.

SECTION 12- ERRORS, INACCURACIES, AND OMISSIONS

From time to time, information on the Services may contain typographical errors, inaccuracies, or omissions, including but not limited to:

Product descriptions
Pricing and promotional details
Offers and discount information
Shipping charges
Delivery timelines
Product availability

We reserve the right, at any time and without prior notice, to:

Correct any errors, inaccuracies, or omissions
Update or revise information
Cancel or refuse any order affected by such inaccuracies

This right applies even after you have submitted your order.

We make no commitment to update any information on the Services, except as required by law.
Any reliance on outdated or inaccurate information on the Services is at your own risk.

SECTION 13- PROHIBITED USES

You may use the Services only for lawful purposes. You agree not to use the Services:

(a) For any unlawful, fraudulent, or malicious purpose
(b) To violate any law, regulation, or governmental requirement
(c) To infringe upon or violate intellectual property rights (ours or others)
(d) To harass, harm, intimidate, abuse, insult, defame, or discriminate against any person
(e) To transmit false, misleading, or deceptive information
(f) To upload, distribute, or reuse content that violates these Terms
(g) To transmit unsolicited marketing (“spam”), chain letters, junk mail, or promotional content without authorization
(h) To impersonate any person, company, or entity
(i) To engage in conduct that restricts or inhibits others from using the Services, or that harms City Market by La Ciudad, Shopify, or other users

Additionally, you must not:

Upload or transmit any virus, malware, malicious code, script, or program
Reproduce, duplicate, resell, exploit, or misuse any portion of the Services
Collect or track personal information of others without consent
Use automated tools such as bots, spiders, crawlers, or scrapers
Circumvent or attempt to bypass any security or access control measures
Interfere with the performance, security, or integrity of the Services or related systems

We reserve the right to suspend, restrict, or terminate your account and deny access to the Services without notice if we determine that you have violated any section of these Terms.

SECTION 14- TERMINATION

We may suspend, restrict, or terminate your access to the Services (or any part of the Services), or terminate this Agreement entirely, at any time and at our sole discretion, with or without notice. You will remain responsible for all charges, fees, or other amounts owed up to and including the date of termination.

We may also terminate or suspend your account if we believe that you have violated any of these Terms of Service, applicable laws, or engaged in fraudulent, abusive, or harmful conduct.

The following sections survive termination and will continue to remain in full force and effect: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions intended to survive termination by their nature or stated purpose.

SECTION 15- DISCLAIMER OF WARRANTIES

Information presented on or through the Services is provided for general informational purposes only. We do not warrant the accuracy, completeness, adequacy, or timeliness of such information. Any reliance placed on such content is strictly at your own risk.

Except as expressly stated by City Market by La Ciudad, the Services and all products offered through the Services are provided “AS IS” and “AS AVAILABLE”, without any warranties, representations, or conditions of any kind, whether express or implied. This includes, without limitation:

Implied warranties of merchantability
Merchantable quality
Fitness for a particular purpose
Durability
Title
Non-infringement

We make no guarantee that:

The Services will function without errors, interruptions, delays, or security issues
The Services will be compatible with your device or configuration
Any defects will be corrected
Any information or content is complete, reliable, or up to date

Some jurisdictions do not allow limitations or exclusions on implied warranties; in such cases, some of the above exclusions may not apply to you.

SECTION 16- LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, under no circumstances shall City Market by La Ciudad, its directors, officers, employees, affiliates, agents, contractors, service providers, partners, licensors, or Shopify (and its affiliates) be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, but is not limited to:

Lost profits
Lost revenue
Lost savings
Loss of data
Replacement costs
Business interruption
Reputational damages
Any other intangible losses

Whether the claim is based in contract, tort (including negligence), strict liability, or otherwise, arising from:

Your use of (or inability to use) the Services
Any product purchased through the Services
Any content obtained through the Services
Any errors, omissions, interruptions, delays, viruses, or defects

This limitation applies even if we have been advised of the possibility of such damages.

Where applicable law does not allow limitations on certain liabilities, our liability shall be limited to the maximum extent permitted by law.

SECTION 17- INDEMNIFICATION

You agree to indemnify, defend, and hold harmless City Market by La Ciudad, Shopify, and their respective affiliates, officers, directors, employees, contractors, service providers, partners, and agents from any and all claims, losses, damages, liabilities, judgments, fees, penalties, and expenses (including reasonable attorneys’ fees) arising out of or relating to:

Your breach of these Terms of Service or any referenced documents
Your violation of any law, rule, or regulation
Your violation of any third-party rights, including intellectual property, privacy, or proprietary rights
Your access to or use of the Services, including misuse or prohibited conduct

We will notify you of any claim subject to this indemnification clause; however, failure to do so promptly will not relieve you of your obligations unless you are materially prejudiced by the delay.

We may assume control of the defense (at your expense), including the selection of counsel. We will not settle any claim requiring non-monetary obligations from you without your prior written consent, which shall not be unreasonably withheld.

You agree to cooperate fully in the defense of any indemnifiable claim.

SECTION 18- SEVERABILITY

If any provision of these Terms of Service is found to be unlawful, void, or unenforceable, that provision shall still be enforceable to the maximum extent permitted under applicable law. The unenforceable portion will be deemed severed from the Terms without affecting the validity or enforceability of the remaining provisions.

SECTION 19- WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision under these Terms of Service does not constitute a waiver of that right or provision.

These Terms of Service, together with any policies or operating rules posted on our website or relating to the Services, represent the entire agreement and understanding between you and City Market by La Ciudad. They supersede all prior or contemporaneous agreements, discussions, communications, or proposals, whether written or oral, including previous versions of the Terms.

Any ambiguities in interpreting these Terms shall not be construed against the drafting party.

SECTION 20- ASSIGNMENT

You may not assign, transfer, or delegate your rights or obligations under these Terms without our prior written consent. Any unauthorized attempt to assign or transfer your rights shall be null and void.

We reserve the right to assign, transfer, or delegate our rights and obligations under these Terms at any time, without notice or the need for your consent.

SECTION 21 -GOVERNING LAW

These Terms of Service, and any separate agreements through which we provide you Services, shall be governed by and interpreted in accordance with the laws of the Federal Republic of Nigeria.

You agree to submit to the exclusive jurisdiction and venue of the courts within that jurisdiction for the resolution of any disputes arising out of or connected to these Terms or your use of the Services.

SECTION 22- HEADINGS

Section headings and titles in these Terms are included for convenience only and shall not affect the meaning, interpretation, or scope of the Terms.

SECTION 23 -CHANGES TO TERMS OF SERVICE

You may review the latest version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting the revised version on our website. You are responsible for periodically checking this page for updates.

If material changes are made, we will provide notice in accordance with applicable law. The effective date of such changes will be indicated in the notice.

Your continued use of the Services after any changes are posted constitutes your acceptance of the revised Terms.

SECTION 24- CONTACT INFORMATION

For questions, concerns, or inquiries regarding these Terms of Service, please contact us at:

Email:info@citymarketng.com
Business Address: La Ciudad Mall, KM 12, Lekki Epe-Expressway, Ikota, Lekki, Lagos State.
Business Phone Number: 07047008055